Faq

The Consultations App is an innovative platform designed to help job seekers and trainees prepare for job interviews through realistic simulation sessions conducted via live video calls with professional HR specialists.

Our platform provides a training environment that mimics real interview scenarios, offering users personalized coaching to develop communication and soft skills.

Our platform connects you with experienced trainers:

• Browse qualified trainers by specialization and rating
• Book sessions at your preferred time
• Join video consultations via Zoom
• Receive detailed feedback and reports

Our platform is designed for job seekers, students, fresh graduates, career changers, and professionals seeking promotion interviews.

We support both Arabic and English for training sessions. You can filter trainers by language and select your preference when booking.

Currently, our service focuses on the Saudi Arabian market, with plans for future regional expansion.

All trainers undergo rigorous verification including background checks, experience validation, certificate review, and admin approval based on strict criteria.

Creating an account is simple:

1. Enter your phone number with country code
2. Receive and verify the 4-digit OTP code
3. Complete your profile with name information
4. Start browsing trainers and booking sessions

If you don't receive the OTP:

• Wait 60 seconds before requesting a new code
• Check your phone number is correct
• Ensure good network coverage
• Use the "Resend OTP" option

As a visitor, you can browse services, view trainer profiles, and access Contact Us. However, booking sessions requires account creation.

Yes, you can change your phone number from profile settings. You'll need to verify the new number with an OTP code.

You can add: profile image, name, specialization, and upload your resume (PDF format).

Account deletion is available in Settings. Note that this is permanent and you'll lose access to session history and reports.

Each phone number can only be associated with one account to maintain security and prevent misuse.

Booking process:

1. Browse and select a trainer
2. Choose available date and time
3. Select session duration (15-60 minutes)
4. Upload resume (optional)
5. Set session goals and language
6. Complete payment

Available durations:

• 15 minutes - Quick consultation
• 30 minutes - Standard practice
• 45 minutes - Comprehensive training
• 60 minutes - In-depth consultation

Filter by: categories/specializations, ratings, price range, gender, and languages (Arabic/English).

Yes, you can reschedule before the configured time limit (typically 12 hours before session start).

Cancel within allowed timeframe for full refund. Late cancellations may forfeit payment. Trainer cancellations result in automatic refunds.

You'll receive reminders 24 hours and 1 hour before the session, plus the Zoom link via push notifications and in "My Orders".

Absolutely! Many users book follow-up sessions with the same trainer to track progress and build rapport.

If you don't join or confirm session start within the specified time, the session will be automatically cancelled and payment may be forfeited.

We accept:

• Visa and Mastercard
• MADA (Saudi local cards)
• Tabby and Tamara (Buy now, pay later)
• Wallet balance

Your wallet stores funds for quick payments, receives automatic refunds, tracks transaction history, and can be charged using any supported payment method.

No hidden fees! Prices include session fee and VAT as required by Saudi law. The total price is clearly shown before payment.

Approved cancellations and trainer-initiated cancellations result in automatic refunds to your wallet. You can then withdraw to your bank account.

Go to wallet section, select withdrawal, enter bank details (IBAN, account holder name, bank name), specify amount, and submit request.

Yes! View detailed invoices in order history including session price, VAT, total, payment method, and transaction details.

Withdrawable balance comes from refunds and can be transferred to your bank. Non-withdrawable balance is from wallet top-ups and can only be used for payments.

Session includes: Zoom video call, introduction and goal setting, mock interview simulation, real-time feedback, and improvement tips.

Preparation tips:

• Upload updated resume
• Define clear session goals
• Test internet and Zoom setup
• Choose quiet, professional environment
• Dress professionally

Comprehensive evaluation including: strengths, specific recommendations, additional notes, downloadable attachments, and action items.

Yes! All reports are downloadable as PDFs from your order history. Use them for future reference or attach to job applications.

Both you and the trainer must confirm session start. If either doesn't confirm within specified time, the session is automatically cancelled.

Yes! After completion, rate using stars and leave detailed comments to help other users and improve trainer quality.

If the trainer fails to join or confirm within the specified time, you'll receive an automatic full refund to your wallet.

Absolutely! Reports are designed to be shared with potential employers as proof of your commitment to professional development and interview skill improvement.

Process: Register and complete profile → Provide required info → Select specializations → Set pricing → Upload certificates → Provide bank details → Wait for admin approval.

Requirements: Professional HR experience, relevant certifications, interview/recruitment experience, strong communication skills, and professional credentials.

Use the calendar to set available days, define time slots, set offered session durations, and toggle availability on/off as needed.

Complete sessions and submit evaluation reports → Earnings added to wallet → Request withdrawals to bank account → Commission automatically deducted.

Cancel within allowed timeframe, provide reason, user receives automatic refund. Multiple consecutive cancellations may result in temporary suspension.

Maintain high ratings by: providing thorough feedback, being punctual, tailoring sessions to user needs, submitting detailed reports promptly, and maintaining good communication.

Commission rates are configurable per trainer and automatically deducted from earnings. Specific rates are provided during the application process.

Yes, you can update your session pricing for different durations (15, 30, 45, 60 minutes) through your profile settings at any time.

Required: Smartphone/tablet/computer, stable internet, working camera and microphone, Zoom app installed, modern web browser.

Yes! Available as native mobile app (iOS/Android) and responsive website. Data syncs across all devices.

Try: refreshing connection, closing unnecessary apps, restarting device, contacting support immediately. We may reschedule without charges if technical issues prevent completion.

Session links available in: My Orders section, push notifications 1 hour before session, email notifications, and app homepage upcoming sessions.

Yes! Log in on multiple devices, switch between mobile app and website, access data from anywhere, receive notifications on all devices.

Go to Settings > Notifications to toggle on/off, choose notification types, set session reminder preferences, and manage communication preferences.

Resume uploads support PDF format for consistent formatting, professional presentation, easy downloading, and universal compatibility.

Ensure Zoom is updated, check camera/microphone permissions, test audio/video before session, restart app if needed, and contact support if problems persist.

We use data encryption, secure authentication, fraud prevention, and comply with privacy regulations to protect your personal information.

Sessions are not recorded by our platform. Any recording would require explicit consent from both parties and is handled through Zoom's policies.

Your resume is securely stored and only accessible to trainers you book sessions with. You can update or delete it anytime from your profile.

Yes! Use the Contact Us form to report any inappropriate behavior. We take all reports seriously and investigate promptly to maintain platform safety.

Full refunds for cancellations within allowed timeframe, trainer-initiated cancellations, or technical issues preventing session completion. Late cancellations may forfeit payment.

Thorough verification process including: identity verification, professional background checks, certificate validation, experience verification, and admin approval.

Full terms and conditions are available in the app under "Terms & Conditions" covering user responsibilities, payment terms, cancellation policies, and platform usage guidelines.