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                Hidden heading added for semantic structure and SEO/accessibility.
                Keeps heading order sequential without affecting visual design.
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    <h2 class="sr-only">FAQ</h2>

    <!-- FAQ Categories Grid -->
    <div class="uk-grid-match uk-child-width-1-1 uk-child-width-1-2@m uk-child-width-1-2@l" uk-grid>

        <!-- General Information -->
        <div>
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                <div class="uk-card-header">
                    <div class="uk-flex uk-flex-middle gap-16">
                        <div class="card-icon">
                            <span uk-icon="icon: info; ratio: 1" class="uk-icon"></span>
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                        <div>
                            <h3 class="uk-card-title uk-text-secondary uk-margin-remove-bottom">General Information</h3>
                            <p class="uk-text-small uk-margin-remove">Platform overview and basic information</p>
                        </div>
                    </div>
                </div>
                <div class="uk-card-body">
                    <ul uk-accordion="multiple: true">
                        <li>
                            <a class="uk-accordion-title" href="#">What is the Consultations App?</a>
                            <div class="uk-accordion-content">
                                <p>The Consultations App is an innovative platform designed to help job seekers and trainees prepare for job interviews through realistic simulation sessions conducted via live video calls with professional HR specialists.</p>
                                <p>Our platform provides a training environment that mimics real interview scenarios, offering users personalized coaching to develop communication and soft skills.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How does the platform work?</a>
                            <div class="uk-accordion-content">
                                <p>Our platform connects you with experienced trainers:</p>
                                <ul class="uk-list uk-list-bullet">
                                    <li>Browse qualified trainers by specialization and rating</li>
                                    <li>Book sessions at your preferred time</li>
                                    <li>Join video consultations via Zoom</li>
                                    <li>Receive detailed feedback and reports</li>
                                </ul>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Who can use this platform?</a>
                            <div class="uk-accordion-content">
                                <p>Our platform is designed for job seekers, students, fresh graduates, career changers, and professionals seeking promotion interviews.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What languages are supported?</a>
                            <div class="uk-accordion-content">
                                <p>We support both Arabic and English for training sessions. You can filter trainers by language and select your preference when booking.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Is this service available globally?</a>
                            <div class="uk-accordion-content">
                                <p>Currently, our service focuses on the Saudi Arabian market, with plans for future regional expansion.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How are trainers qualified?</a>
                            <div class="uk-accordion-content">
                                <p>All trainers undergo rigorous verification including background checks, experience validation, certificate review, and admin approval based on strict criteria.</p>
                            </div>
                        </li>
                    </ul>
                </div>
            </div>
        </div>

        <!-- Account & Registration -->
        <div>
            <div class="uk-card uk-card-default">
                <div class="uk-card-header">
                    <div class="uk-flex uk-flex-middle gap-16">
                        <div class="card-icon">
                            <span uk-icon="icon: user; ratio: 1" class="uk-icon"></span>
                        </div>
                        <div>
                            <h3 class="uk-card-title uk-text-secondary uk-margin-remove-bottom"> Account & Registration</h3>
                            <p class="uk-text-small uk-margin-remove">Creating and managing your account</p>
                        </div>
                    </div>
                </div>
                <div class="uk-card-body">
                    <ul uk-accordion="multiple: true">
                        <li>
                            <a class="uk-accordion-title" href="#">How do I create an account?</a>
                            <div class="uk-accordion-content">
                                <p>Creating an account is simple:</p>
                                <ol class="uk-list uk-list-decimal">
                                    <li>Enter your phone number with country code</li>
                                    <li>Receive and verify the 4-digit OTP code</li>
                                    <li>Complete your profile with name information</li>
                                    <li>Start browsing trainers and booking sessions</li>
                                </ol>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What if I don't receive the OTP code?</a>
                            <div class="uk-accordion-content">
                                <p>If you don't receive the OTP:</p>
                                <ul class="uk-list uk-list-bullet">
                                    <li>Wait 60 seconds before requesting a new code</li>
                                    <li>Check your phone number is correct</li>
                                    <li>Ensure good network coverage</li>
                                    <li>Use the "Resend OTP" option</li>
                                </ul>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Can I browse without creating an account?</a>
                            <div class="uk-accordion-content">
                                <p>As a visitor, you can browse services, view trainer profiles, and access Contact Us. However, booking sessions requires account creation.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Can I change my phone number?</a>
                            <div class="uk-accordion-content">
                                <p>Yes, you can change your phone number from profile settings. You'll need to verify the new number with an OTP code.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What can I add to my profile?</a>
                            <div class="uk-accordion-content">
                                <p>You can add: profile image, name, specialization, and upload your resume (PDF format).</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How do I delete my account?</a>
                            <div class="uk-accordion-content">
                                <p>Account deletion is available in Settings. Note that this is permanent and you'll lose access to session history and reports.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Can I have multiple accounts?</a>
                            <div class="uk-accordion-content">
                                <p>Each phone number can only be associated with one account to maintain security and prevent misuse.</p>
                            </div>
                        </li>
                    </ul>
                </div>
            </div>
        </div>

        <!-- Booking & Sessions -->
        <div>
            <div class="uk-card uk-card-default">
                <div class="uk-card-header">
                    <div class="uk-flex uk-flex-middle gap-16">
                        <div class="card-icon">
                            <span uk-icon="icon: calendar; ratio: 1" class="uk-icon"></span>
                        </div>
                        <div>
                            <h3 class="uk-card-title uk-text-secondary uk-margin-remove-bottom">Booking & Sessions</h3>
                            <p class="uk-text-small uk-margin-remove">Scheduling and managing your sessions</p>
                        </div>
                    </div>
                </div>
                <div class="uk-card-body">
                    <ul uk-accordion="multiple: true">
                        <li>
                            <a class="uk-accordion-title" href="#">How do I book a session?</a>
                            <div class="uk-accordion-content">
                                <p>Booking process:</p>
                                <ol class="uk-list uk-list-decimal">
                                    <li>Browse and select a trainer</li>
                                    <li>Choose available date and time</li>
                                    <li>Select session duration (15-60 minutes)</li>
                                    <li>Upload resume (optional)</li>
                                    <li>Set session goals and language</li>
                                    <li>Complete payment</li>
                                </ol>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What session durations are available?</a>
                            <div class="uk-accordion-content">
                                <p>Available durations:</p>
                                <ul class="uk-list uk-list-bullet">
                                    <li><strong>15 minutes</strong> - Quick consultation</li>
                                    <li><strong>30 minutes</strong> - Standard practice</li>
                                    <li><strong>45 minutes</strong> - Comprehensive training</li>
                                    <li><strong>60 minutes</strong> - In-depth consultation</li>
                                </ul>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How can I filter trainers?</a>
                            <div class="uk-accordion-content">
                                <p>Filter by: categories/specializations, ratings, price range, gender, and languages (Arabic/English).</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Can I reschedule my session?</a>
                            <div class="uk-accordion-content">
                                <p>Yes, you can reschedule before the configured time limit (typically 12 hours before session start).</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What's the cancellation policy?</a>
                            <div class="uk-accordion-content">
                                <p>Cancel within allowed timeframe for full refund. Late cancellations may forfeit payment. Trainer cancellations result in automatic refunds.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How will I be notified about my session?</a>
                            <div class="uk-accordion-content">
                                <p>You'll receive reminders 24 hours and 1 hour before the session, plus the Zoom link via push notifications and in "My Orders".</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Can I book with the same trainer multiple times?</a>
                            <div class="uk-accordion-content">
                                <p>Absolutely! Many users book follow-up sessions with the same trainer to track progress and build rapport.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What happens if I miss my session?</a>
                            <div class="uk-accordion-content">
                                <p>If you don't join or confirm session start within the specified time, the session will be automatically cancelled and payment may be forfeited.</p>
                            </div>
                        </li>
                    </ul>
                </div>
            </div>
        </div>

        <!-- Payment & Wallet -->
        <div>
            <div class="uk-card uk-card-default">
                <div class="uk-card-header">
                    <div class="uk-flex uk-flex-middle gap-16">
                        <div class="card-icon">
                            <span uk-icon="icon: credit-card; ratio: 1" class="uk-icon"></span>
                        </div>
                        <div>
                            <h3 class="uk-card-title uk-text-secondary uk-margin-remove-bottom">Payment & Wallet</h3>
                            <p class="uk-text-small uk-margin-remove">Payment methods and wallet management</p>
                        </div>
                    </div>
                </div>
                <div class="uk-card-body">
                    <ul uk-accordion="multiple: true">
                        <li>
                            <a class="uk-accordion-title" href="#">What payment methods are accepted?</a>
                            <div class="uk-accordion-content">
                                <p>We accept:</p>
                                <ul class="uk-list uk-list-bullet">
                                    <li>Visa and Mastercard</li>
                                    <li>MADA (Saudi local cards)</li>
                                    <li>Tabby and Tamara (Buy now, pay later)</li>
                                    <li>Wallet balance</li>
                                </ul>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How does the wallet system work?</a>
                            <div class="uk-accordion-content">
                                <p>Your wallet stores funds for quick payments, receives automatic refunds, tracks transaction history, and can be charged using any supported payment method.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Are there any hidden fees?</a>
                            <div class="uk-accordion-content">
                                <p>No hidden fees! Prices include session fee and VAT as required by Saudi law. The total price is clearly shown before payment.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How do refunds work?</a>
                            <div class="uk-accordion-content">
                                <p>Approved cancellations and trainer-initiated cancellations result in automatic refunds to your wallet. You can then withdraw to your bank account.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How can I withdraw from my wallet?</a>
                            <div class="uk-accordion-content">
                                <p>Go to wallet section, select withdrawal, enter bank details (IBAN, account holder name, bank name), specify amount, and submit request.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Can I get invoices for my payments?</a>
                            <div class="uk-accordion-content">
                                <p>Yes! View detailed invoices in order history including session price, VAT, total, payment method, and transaction details.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What's the difference between withdrawable and non-withdrawable balance?</a>
                            <div class="uk-accordion-content">
                                <p>Withdrawable balance comes from refunds and can be transferred to your bank. Non-withdrawable balance is from wallet top-ups and can only be used for payments.</p>
                            </div>
                        </li>
                    </ul>
                </div>
            </div>
        </div>

        <!-- Training & Feedback -->
        <div>
            <div class="uk-card uk-card-default">
                <div class="uk-card-header">
                    <div class="uk-flex uk-flex-middle gap-16">
                        <div class="card-icon">
                            <span uk-icon="icon: sessions; ratio: 1" class="uk-icon"></span>
                        </div>
                        <div>
                            <h3 class="uk-card-title uk-text-secondary uk-margin-remove-bottom">Training & Feedback</h3>
                            <p class="uk-text-small uk-margin-remove">Session experience and evaluation process</p>
                        </div>
                    </div>
                </div>
                <div class="uk-card-body">
                    <ul uk-accordion="multiple: true">
                        <li>
                            <a class="uk-accordion-title" href="#">What happens during a session?</a>
                            <div class="uk-accordion-content">
                                <p>Session includes: Zoom video call, introduction and goal setting, mock interview simulation, real-time feedback, and improvement tips.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How should I prepare?</a>
                            <div class="uk-accordion-content">
                                <p>Preparation tips:</p>
                                <ul class="uk-list uk-list-bullet">
                                    <li>Upload updated resume</li>
                                    <li>Define clear session goals</li>
                                    <li>Test internet and Zoom setup</li>
                                    <li>Choose quiet, professional environment</li>
                                    <li>Dress professionally</li>
                                </ul>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What feedback will I receive?</a>
                            <div class="uk-accordion-content">
                                <p>Comprehensive evaluation including: strengths, specific recommendations, additional notes, downloadable attachments, and action items.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Can I download my reports?</a>
                            <div class="uk-accordion-content">
                                <p>Yes! All reports are downloadable as PDFs from your order history. Use them for future reference or attach to job applications.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How does session confirmation work?</a>
                            <div class="uk-accordion-content">
                                <p>Both you and the trainer must confirm session start. If either doesn't confirm within specified time, the session is automatically cancelled.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Can I rate my trainer?</a>
                            <div class="uk-accordion-content">
                                <p>Yes! After completion, rate using stars and leave detailed comments to help other users and improve trainer quality.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What if the trainer doesn't show up?</a>
                            <div class="uk-accordion-content">
                                <p>If the trainer fails to join or confirm within the specified time, you'll receive an automatic full refund to your wallet.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Can I share my evaluation reports?</a>
                            <div class="uk-accordion-content">
                                <p>Absolutely! Reports are designed to be shared with potential employers as proof of your commitment to professional development and interview skill improvement.</p>
                            </div>
                        </li>
                    </ul>
                </div>
            </div>
        </div>

        <!-- For Trainers -->
        <div>
            <div class="uk-card uk-card-default">
                <div class="uk-card-header">
                    <div class="uk-flex uk-flex-middle gap-16">
                        <div class="card-icon">
                            <span uk-icon="icon: users; ratio: 1" class="uk-icon"></span>
                        </div>
                        <div>
                            <h3 class="uk-card-title uk-text-secondary uk-margin-remove-bottom">For Trainers</h3>
                            <p class="uk-text-small uk-margin-remove">Information for HR professionals</p>
                        </div>
                    </div>
                </div>
                <div class="uk-card-body">
                    <ul uk-accordion="multiple: true">
                        <li>
                            <a class="uk-accordion-title" href="#">How can I become a trainer?</a>
                            <div class="uk-accordion-content">
                                <p>Process: Register and complete profile → Provide required info → Select specializations → Set pricing → Upload certificates → Provide bank details → Wait for admin approval.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What qualifications do I need?</a>
                            <div class="uk-accordion-content">
                                <p>Requirements: Professional HR experience, relevant certifications, interview/recruitment experience, strong communication skills, and professional credentials.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How do I set my availability?</a>
                            <div class="uk-accordion-content">
                                <p>Use the calendar to set available days, define time slots, set offered session durations, and toggle availability on/off as needed.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How do I get paid?</a>
                            <div class="uk-accordion-content">
                                <p>Complete sessions and submit evaluation reports → Earnings added to wallet → Request withdrawals to bank account → Commission automatically deducted.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What if I need to cancel?</a>
                            <div class="uk-accordion-content">
                                <p>Cancel within allowed timeframe, provide reason, user receives automatic refund. Multiple consecutive cancellations may result in temporary suspension.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How can I improve my rating?</a>
                            <div class="uk-accordion-content">
                                <p>Maintain high ratings by: providing thorough feedback, being punctual, tailoring sessions to user needs, submitting detailed reports promptly, and maintaining good communication.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What commission does the platform take?</a>
                            <div class="uk-accordion-content">
                                <p>Commission rates are configurable per trainer and automatically deducted from earnings. Specific rates are provided during the application process.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Can I update my pricing?</a>
                            <div class="uk-accordion-content">
                                <p>Yes, you can update your session pricing for different durations (15, 30, 45, 60 minutes) through your profile settings at any time.</p>
                            </div>
                        </li>
                    </ul>
                </div>
            </div>
        </div>

        <!-- Technical Support -->
        <div>
            <div class="uk-card uk-card-default">
                <div class="uk-card-header">
                    <div class="uk-flex uk-flex-middle gap-16">
                        <div class="card-icon">
                            <span uk-icon="icon: settings; ratio: 1" class="uk-icon"></span>
                        </div>
                        <div>
                            <h3 class="uk-card-title uk-text-secondary uk-margin-remove-bottom">Technical Support</h3>
                            <p class="uk-text-small uk-margin-remove">Platform requirements and troubleshooting</p>
                        </div>
                    </div>
                </div>
                <div class="uk-card-body">
                    <ul uk-accordion="multiple: true">
                        <li>
                            <a class="uk-accordion-title" href="#">What are the technical requirements?</a>
                            <div class="uk-accordion-content">
                                <p>Required: Smartphone/tablet/computer, stable internet, working camera and microphone, Zoom app installed, modern web browser.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Is the platform available on mobile?</a>
                            <div class="uk-accordion-content">
                                <p>Yes! Available as native mobile app (iOS/Android) and responsive website. Data syncs across all devices.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What if I have connection issues?</a>
                            <div class="uk-accordion-content">
                                <p>Try: refreshing connection, closing unnecessary apps, restarting device, contacting support immediately. We may reschedule without charges if technical issues prevent completion.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How do I access my session link?</a>
                            <div class="uk-accordion-content">
                                <p>Session links available in: My Orders section, push notifications 1 hour before session, email notifications, and app homepage upcoming sessions.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Can I use multiple devices?</a>
                            <div class="uk-accordion-content">
                                <p>Yes! Log in on multiple devices, switch between mobile app and website, access data from anywhere, receive notifications on all devices.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How do I manage notifications?</a>
                            <div class="uk-accordion-content">
                                <p>Go to Settings > Notifications to toggle on/off, choose notification types, set session reminder preferences, and manage communication preferences.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What file formats are supported?</a>
                            <div class="uk-accordion-content">
                                <p>Resume uploads support PDF format for consistent formatting, professional presentation, easy downloading, and universal compatibility.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What if Zoom doesn't work?</a>
                            <div class="uk-accordion-content">
                                <p>Ensure Zoom is updated, check camera/microphone permissions, test audio/video before session, restart app if needed, and contact support if problems persist.</p>
                            </div>
                        </li>
                    </ul>
                </div>
            </div>
        </div>

        <!-- Policies & Safety -->
        <div>
            <div class="uk-card uk-card-default">
                <div class="uk-card-header">
                    <div class="uk-flex uk-flex-middle gap-16">
                        <div class="card-icon">
                            <span uk-icon="icon: lock; ratio: 1" class="uk-icon"></span>
                        </div>
                        <div>
                            <h3 class="uk-card-title uk-text-secondary uk-margin-remove-bottom">Policies & Safety</h3>
                            <p class="uk-text-small uk-margin-remove">Privacy, security, and platform policies</p>
                        </div>
                    </div>
                </div>
                <div class="uk-card-body">
                    <ul uk-accordion="multiple: true">
                        <li>
                            <a class="uk-accordion-title" href="#">How is my data protected?</a>
                            <div class="uk-accordion-content">
                                <p>We use data encryption, secure authentication, fraud prevention, and comply with privacy regulations to protect your personal information.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Are video sessions recorded?</a>
                            <div class="uk-accordion-content">
                                <p>Sessions are not recorded by our platform. Any recording would require explicit consent from both parties and is handled through Zoom's policies.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What happens to my resume after upload?</a>
                            <div class="uk-accordion-content">
                                <p>Your resume is securely stored and only accessible to trainers you book sessions with. You can update or delete it anytime from your profile.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Can I report inappropriate behavior?</a>
                            <div class="uk-accordion-content">
                                <p>Yes! Use the Contact Us form to report any inappropriate behavior. We take all reports seriously and investigate promptly to maintain platform safety.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What is your refund policy?</a>
                            <div class="uk-accordion-content">
                                <p>Full refunds for cancellations within allowed timeframe, trainer-initiated cancellations, or technical issues preventing session completion. Late cancellations may forfeit payment.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How do you verify trainer credentials?</a>
                            <div class="uk-accordion-content">
                                <p>Thorough verification process including: identity verification, professional background checks, certificate validation, experience verification, and admin approval.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">What are the terms of service?</a>
                            <div class="uk-accordion-content">
                                <p>Full terms and conditions are available in the app under "Terms & Conditions" covering user responsibilities, payment terms, cancellation policies, and platform usage guidelines.</p>
                            </div>
                        </li>
                    </ul>
                </div>
            </div>
        </div>

        <!-- Troubleshooting -->
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                            <span uk-icon="icon: help; ratio: 1" class="uk-icon"></span>
                        </div>
                        <div>
                            <h3 class="uk-card-title uk-text-secondary uk-margin-remove-bottom">Troubleshooting</h3>
                            <p class="uk-text-small uk-margin-remove">Common issues and solutions</p>
                        </div>
                    </div>
                </div>
                <div class="uk-card-body">
                    <ul uk-accordion="multiple: true">
                        <li>
                            <a class="uk-accordion-title" href="#">I can't find my session link</a>
                            <div class="uk-accordion-content">
                                <p>Check: My Orders section, notification center, email inbox. The link is sent 1 hour before session. Contact support if still missing.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">My payment was declined</a>
                            <div class="uk-accordion-content">
                                <p>Common causes: insufficient funds, expired card, incorrect details, bank restrictions. Try different payment method or contact your bank.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">I can't upload my resume</a>
                            <div class="uk-accordion-content">
                                <p>Ensure file is in PDF format, under size limit, and you have stable internet connection. Try refreshing the page or using different device.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Trainer didn't show up for session</a>
                            <div class="uk-accordion-content">
                                <p>If trainer doesn't join within specified time, session auto-cancels and you receive automatic refund. Report the incident via Contact Us.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">I'm not receiving notifications</a>
                            <div class="uk-accordion-content">
                                <p>Check: notification settings in app, device notification permissions, Do Not Disturb mode. Ensure notifications are enabled in Settings.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">App keeps crashing</a>
                            <div class="uk-accordion-content">
                                <p>Try: force closing and reopening app, restarting device, updating app to latest version, clearing app cache, or reinstalling the app.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">Can't log in to my account</a>
                            <div class="uk-accordion-content">
                                <p>Verify phone number is correct, check network connection, ensure OTP code is entered within time limit. Try requesting new OTP or contact support.</p>
                            </div>
                        </li>
                        <li>
                            <a class="uk-accordion-title" href="#">How do I contact customer support?</a>
                            <div class="uk-accordion-content">
                                <p>Use Contact Us form in app, specify issue type (question/complaint/suggestion), provide detailed description. Support team responds within 24 hours.</p>
                            </div>
                        </li>
                    </ul>
                </div>
            </div>
        </div>

    </div>

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