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    <h2 class="sr-only">FAQ</h2>

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        <h3 class="uk-card-title">Quick Navigation</h3>
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            <div><a href="#acceptance" uk-scroll>Acceptance</a></div>
            <div><a href="#service-description" uk-scroll>Service Description</a></div>
            <div><a href="#eligibility" uk-scroll>Eligibility</a></div>
            <div><a href="#user-accounts" uk-scroll>User Accounts</a></div>
            <div><a href="#trainer-terms" uk-scroll>Trainer Terms</a></div>
            <div><a href="#payments" uk-scroll>Payments</a></div>
            <div><a href="#booking-policy" uk-scroll>Booking Policy</a></div>
            <div><a href="#conduct" uk-scroll>User Conduct</a></div>
            <div><a href="#intellectual-property" uk-scroll>Intellectual Property</a></div>
            <div><a href="#liability" uk-scroll>Liability</a></div>
            <div><a href="#termination" uk-scroll>Termination</a></div>
            <div><a href="#governing-law" uk-scroll>Governing Law</a></div>
            <div><a href="#contact" uk-scroll>Contact</a></div>
        </div>
    </div>

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    <div id="acceptance"<div   class="uk-margin-medium-bottom">
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                1. Acceptance of Terms
            </h2>
            <p>Welcome to the Consultations App, operated by AsoolTech ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our interview preparation platform and services.</p>

            <p>By accessing or using our platform, creating an account, or booking any services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.</p>

            <div class="uk-alert uk-alert-warning">
                <p><strong>Important:</strong> These Terms constitute a legally binding agreement between you and AsoolTech. Please read them carefully before using our services.</p>
            </div>

            <h3 class="uk-h4 f600">1.1 Changes to Terms</h3>
            <p>We reserve the right to modify these Terms at any time. We will notify users of material changes through:</p>
            <ul class="uk-list uk-list-bullet">
                <li>In-app notifications</li>
                <li>Email notifications (if provided)</li>
                <li>Platform announcements</li>
                <li>Updated "Last modified" date</li>
            </ul>
            <p>Continued use of our services after changes constitutes acceptance of the new Terms.</p>
        </div>
    </div> 

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                2. Service Description
            </h2>

            <p>The Consultations App is a digital platform that connects job seekers with professional HR specialists for mock interview training sessions conducted via video calls.</p>

            <h3 class="uk-h4 f600">2.1 Platform Services</h3>
            <p>Our platform provides:</p>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Trainer Marketplace:</strong> Browse and select qualified HR professionals</li>
                <li><strong>Session Booking:</strong> Schedule mock interview sessions at your convenience</li>
                <li><strong>Video Consultations:</strong> Conduct training sessions via Zoom integration</li>
                <li><strong>Evaluation Reports:</strong> Receive detailed feedback and improvement recommendations</li>
                <li><strong>Payment Processing:</strong> Secure payment handling and wallet system</li>
                <li><strong>Progress Tracking:</strong> Monitor your interview skill development</li>
            </ul>

            <h3 class="uk-h4 f600">2.2 Service Availability</h3>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Geographic Scope:</strong> Currently available in Saudi Arabia</li>
                <li><strong>Languages:</strong> Arabic and English support</li>
                <li><strong>Session Durations:</strong> 15, 30, 45, or 60-minute sessions</li>
                <li><strong>Platform Access:</strong> Mobile app and web browser</li>
            </ul>

            <h3 class="uk-h4 f600">2.3 Service Limitations</h3>
            <p>Our services do not include:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Job placement guarantees</li>
                <li>Interview success guarantees</li>
                <li>Career counseling beyond interview preparation</li>
                <li>Recording of training sessions (unless explicitly agreed)</li>
            </ul>
        </div>
    </div> 

    <!-- Eligibility -->
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                3. Eligibility and Registration
            </h2>

            <h3 class="uk-h4 f600">3.1 User Eligibility</h3>
            <p>To use our services, you must:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Be at least 18 years old or have parental consent</li>
                <li>Have the legal capacity to enter into binding contracts</li>
                <li>Provide accurate and complete registration information</li>
                <li>Have access to a valid phone number for verification</li>
                <li>Comply with all applicable laws and regulations</li>
            </ul>

            <h3 class="uk-h4 f600">3.2 Account Registration</h3>
            <p>Account creation requires:</p>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Phone Verification:</strong> Valid phone number with OTP verification</li>
                <li><strong>Personal Information:</strong> First name, last name, and optional profile picture</li>
                <li><strong>Professional Details:</strong> Specialization and career objectives (optional)</li>
                <li><strong>Resume Upload:</strong> CV in PDF format (optional)</li>
            </ul>

            <h3 class="uk-h4 f600">3.3 Account Restrictions</h3>
            <ul class="uk-list uk-list-bullet">
                <li>One account per phone number</li>
                <li>No sharing of account credentials</li>
                <li>No creation of fake or misleading profiles</li>
                <li>Immediate termination for fraudulent activities</li>
            </ul>

            <div class="uk-alert uk-alert-primary">
                <p><strong>Guest Access:</strong> Visitors can browse services and trainer profiles but cannot book sessions without creating an account.</p>
            </div>
        </div>
    </div> 

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                4. User Account Responsibilities
            </h2>

            <h3 class="uk-h4 f600">4.1 Account Security</h3>
            <p>You are responsible for:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Maintaining the confidentiality of your OTP codes</li>
                <li>Notifying us immediately of any unauthorized access</li>
                <li>Using your account only for legitimate purposes</li>
                <li>Keeping your phone number and profile information current</li>
            </ul>

            <h3 class="uk-h4 f600">4.2 Profile Accuracy</h3>
            <p>You agree to:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Provide truthful and accurate information</li>
                <li>Update your profile when information changes</li>
                <li>Upload only your own resume and documents</li>
                <li>Use appropriate and professional profile pictures</li>
            </ul>

            <h3 class="uk-h4 f600">4.3 Communication Preferences</h3>
            <p>You can manage:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Notification settings (push notifications, SMS)</li>
                <li>Language preferences (Arabic/English)</li>
                <li>Session reminder preferences</li>
                <li>Marketing communication opt-out</li>
            </ul>

            <h3 class="uk-h4 f600">4.4 Account Termination</h3>
            <p>You may delete your account at any time through Settings. Upon deletion:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Access to the platform will be immediately revoked</li>
                <li>Personal data will be deleted according to our Privacy Policy</li>
                <li>Session history and evaluation reports will be lost</li>
                <li>Pending transactions may still be processed</li>
            </ul>
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    </div> 

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                5. Trainer Terms and Conditions
            </h2>

            <h3 class="uk-h4 f600">5.1 Trainer Qualifications</h3>
            <p>To become a trainer, you must:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Have relevant HR or recruitment experience</li>
                <li>Provide valid professional certificates and qualifications</li>
                <li>Submit identity verification documents</li>
                <li>Undergo our approval process</li>
                <li>Maintain professional standards at all times</li>
            </ul>

            <h3 class="uk-h4 f600">5.2 Trainer Responsibilities</h3>
            <p>As a trainer, you agree to:</p>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Punctuality:</strong> Join sessions on time and confirm attendance</li>
                <li><strong>Professionalism:</strong> Maintain appropriate conduct during sessions</li>
                <li><strong>Quality Service:</strong> Provide constructive feedback and evaluation reports</li>
                <li><strong>Availability:</strong> Keep your calendar updated and honor bookings</li>
                <li><strong>Confidentiality:</strong> Protect user information and session content</li>
            </ul>

            <h3 class="uk-h4 f600">5.3 Trainer Pricing</h3>
            <ul class="uk-list uk-list-bullet">
                <li>Set your own pricing for different session durations</li>
                <li>Prices must be reasonable and competitive</li>
                <li>Platform commission will be automatically deducted</li>
                <li>Pricing changes take effect for new bookings</li>
            </ul>

            <h3 class="uk-h4 f600">5.4 Trainer Cancellation Policy</h3>
            <ul class="uk-list uk-list-bullet">
                <li>Cancel sessions at least 12 hours in advance</li>
                <li>Provide valid reasons for cancellations</li>
                <li>Multiple consecutive cancellations may result in suspension</li>
                <li>Users receive automatic refunds for trainer cancellations</li>
            </ul>

            <h3 class="uk-h4 f600">5.5 Performance Standards</h3>
            <p>Trainers must maintain:</p>
            <ul class="uk-list uk-list-bullet">
                <li>High session completion rates</li>
                <li>Positive user ratings and feedback</li>
                <li>Timely submission of evaluation reports</li>
                <li>Professional communication standards</li>
            </ul>
        </div>
    </div> 

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                6. Payment Terms
            </h2>

            <h3 class="uk-h4 f600">6.1 Accepted Payment Methods</h3>
            <p>We accept the following payment methods:</p>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Credit/Debit Cards:</strong> Visa, Mastercard</li>
                <li><strong>Local Payment:</strong> MADA (Saudi Arabia)</li>
                <li><strong>Buy Now, Pay Later:</strong> Tabby, Tamara</li>
                <li><strong>Wallet Balance:</strong> Pre-loaded platform wallet</li>
            </ul>

            <h3 class="uk-h4 f600">6.2 Pricing and Fees</h3>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Session Fees:</strong> Set by individual trainers</li>
                <li><strong>Platform Commission:</strong> Deducted from trainer earnings</li>
                <li><strong>VAT:</strong> Applied as required by Saudi Arabian law</li>
                <li><strong>Payment Processing:</strong> No additional fees for users</li>
            </ul>

            <h3 class="uk-h4 f600">6.3 Payment Processing</h3>
            <ul class="uk-list uk-list-bullet">
                <li>Payments are processed immediately upon booking confirmation</li>
                <li>All transactions are secured through encrypted payment gateways</li>
                <li>Failed payments will cancel the booking automatically</li>
                <li>You will receive transaction confirmations via app notifications</li>
            </ul>

            <h3 class="uk-h4 f600">6.4 Wallet System</h3>
            <p>Our digital wallet allows you to:</p>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Store Funds:</strong> Pre-load money for quick payments</li>
                <li><strong>Receive Refunds:</strong> Automatic refund processing</li>
                <li><strong>Track Transactions:</strong> Complete transaction history</li>
                <li><strong>Withdraw Funds:</strong> Transfer refunded amounts to bank account</li>
            </ul>

            <h3 class="uk-h4 f600">6.5 Refund Policy</h3>
            <ul class="uk-list uk-list-bullet">
                <li><strong>User Cancellations:</strong> Full refund if cancelled within allowed timeframe</li>
                <li><strong>Trainer Cancellations:</strong> Automatic full refund to wallet</li>
                <li><strong>Technical Issues:</strong> Refund if session cannot be completed</li>
                <li><strong>Late Cancellations:</strong> No refund for cancellations after deadline</li>
                <li><strong>No-Shows:</strong> No refund if user fails to attend session</li>
            </ul>

            <div class="uk-alert uk-alert-warning">
                <p><strong>Important:</strong> Refunds are processed to your platform wallet. Withdrawals to bank accounts are available for refunded amounts only.</p>
            </div>
        </div>
    </div> 

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    <div id="booking-policy"<div   class="uk-margin-medium-bottom">
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                7. Booking and Session Policy
            </h2>

            <h3 class="uk-h4 f600">7.1 Booking Process</h3>
            <p>To book a session:</p>
            <ol class="uk-list uk-list-decimal">
                <li>Select a qualified trainer from our platform</li>
                <li>Choose available date and time slot</li>
                <li>Select session duration (15, 30, 45, or 60 minutes)</li>
                <li>Upload resume and set session goals (optional)</li>
                <li>Complete payment to confirm booking</li>
                <li>Receive booking confirmation and session details</li>
            </ol>

            <h3 class="uk-h4 f600">7.2 Session Confirmation</h3>
            <ul class="uk-list uk-list-bullet">
                <li>Both parties must confirm session start within specified timeframe</li>
                <li>Sessions auto-cancel if either party fails to confirm</li>
                <li>Zoom links are provided 1 hour before session start</li>
                <li>Technical support is available during sessions</li>
            </ul>

            <h3 class="uk-h4 f600">7.3 Rescheduling Policy</h3>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Allowed Timeframe:</strong> Reschedule up to 12 hours before session</li>
                <li><strong>Process:</strong> Select new date/time from trainer's availability</li>
                <li><strong>Limitations:</strong> Subject to trainer's calendar availability</li>
                <li><strong>No Additional Fees:</strong> Free rescheduling within allowed timeframe</li>
            </ul>

            <h3 class="uk-h4 f600">7.4 Cancellation Policy</h3>
            <ul class="uk-list uk-list-bullet">
                <li><strong>User Cancellations:</strong> Must provide cancellation reason</li>
                <li><strong>Trainer Cancellations:</strong> Must notify users with reason</li>
                <li><strong>Emergency Cancellations:</strong> Handled case-by-case</li>
                <li><strong>Repeated Cancellations:</strong> May result in account restrictions</li>
            </ul>

            <h3 class="uk-h4 f600">7.5 Session Conduct</h3>
            <p>During sessions, all participants must:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Maintain professional behavior and language</li>
                <li>Use appropriate video backgrounds and attire</li>
                <li>Focus on interview preparation objectives</li>
                <li>Respect session time limits</li>
                <li>Follow platform community guidelines</li>
            </ul>
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    </div> 

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                8. User Conduct and Prohibited Activities
            </h2>

            <h3 class="uk-h4 f600">8.1 Acceptable Use</h3>
            <p>You agree to use our platform only for:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Interview preparation and skill development</li>
                <li>Professional development activities</li>
                <li>Legitimate educational purposes</li>
                <li>Networking with qualified trainers</li>
            </ul>

            <h3 class="uk-h4 f600">8.2 Prohibited Activities</h3>
            <p>You must not:</p>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Misuse the Platform:</strong> Use for purposes other than interview preparation</li>
                <li><strong>Fraudulent Activity:</strong> Provide false information or engage in payment fraud</li>
                <li><strong>Harassment:</strong> Engage in inappropriate behavior toward trainers or users</li>
                <li><strong>Spam or Solicitation:</strong> Send unsolicited messages or promotional content</li>
                <li><strong>Technical Abuse:</strong> Attempt to hack, disrupt, or compromise platform security</li>
                <li><strong>Intellectual Property Violations:</strong> Upload copyrighted content without permission</li>
                <li><strong>Impersonation:</strong> Pretend to be another person or entity</li>
            </ul>

            <h3 class="uk-h4 f600">8.3 Content Guidelines</h3>
            <p>All content shared on the platform must be:</p>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Appropriate:</strong> Professional and suitable for business context</li>
                <li><strong>Truthful:</strong> Accurate and not misleading</li>
                <li><strong>Legal:</strong> Compliant with applicable laws</li>
                <li><strong>Respectful:</strong> Free from discriminatory or offensive material</li>
            </ul>

            <h3 class="uk-h4 f600">8.4 Reporting Violations</h3>
            <p>Report inappropriate behavior or content through:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Contact Us form in the app</li>
                <li>Direct email to our support team</li>
                <li>Session rating and review system</li>
            </ul>

            <h3 class="uk-h4 f600">8.5 Enforcement Actions</h3>
            <p>Violations may result in:</p>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Warnings:</strong> First-time minor violations</li>
                <li><strong>Temporary Suspension:</strong> Repeated or moderate violations</li>
                <li><strong>Account Termination:</strong> Serious or repeated violations</li>
                <li><strong>Legal Action:</strong> Criminal or severely harmful activities</li>
            </ul>
        </div>
    </div> 

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                9. Intellectual Property Rights
            </h2>

            <h3 class="uk-h4 f600">9.1 Platform Ownership</h3>
            <p>AsoolTech owns all rights to:</p>
            <ul class="uk-list uk-list-bullet">
                <li>The Consultations App platform and software</li>
                <li>Platform design, features, and functionality</li>
                <li>Trademarks, logos, and brand elements</li>
                <li>Platform-generated content and analytics</li>
            </ul>

            <h3 class="uk-h4 f600">9.2 User Content</h3>
            <p>You retain ownership of content you upload, including:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Resume and CV documents</li>
                <li>Profile information and photos</li>
                <li>Session goals and preferences</li>
                <li>Reviews and ratings you provide</li>
            </ul>

            <h3 class="uk-h4 f600">9.3 License to Use Content</h3>
            <p>By uploading content, you grant us a limited license to:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Store and display your content on the platform</li>
                <li>Share relevant information with selected trainers</li>
                <li>Use anonymized data for platform improvement</li>
                <li>Backup and protect your content</li>
            </ul>

            <h3 class="uk-h4 f600">9.4 Trainer-Generated Content</h3>
            <p>Evaluation reports and feedback created by trainers:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Are provided to you for personal use</li>
                <li>May be downloaded and shared by you</li>
                <li>Remain part of your session record</li>
                <li>May be used for platform quality improvement (anonymized)</li>
            </ul>

            <h3 class="uk-h4 f600">9.5 Copyright Protection</h3>
            <p>We respect intellectual property rights and will:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Remove infringing content when notified</li>
                <li>Investigate copyright violation reports</li>
                <li>Terminate accounts of repeat infringers</li>
                <li>Cooperate with copyright owners</li>
            </ul>

            <div class="uk-alert uk-alert-primary">
                <p><strong>DMCA Notice:</strong> To report copyright infringement, contact us with detailed information about the copyrighted work and alleged infringement.</p>
            </div>
        </div>
    </div> 

    <!-- Liability -->
    <div id="liability"<div   class="uk-margin-medium-bottom">
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                10. Disclaimer and Limitation of Liability
            </h2>

            <h3 class="uk-h4 f600">10.1 Service Disclaimer</h3>
            <p>Our platform is provided "as is" and "as available." We disclaim all warranties, including:</p>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Interview Success:</strong> No guarantee of job interview success</li>
                <li><strong>Trainer Quality:</strong> While vetted, trainer performance may vary</li>
                <li><strong>Technical Issues:</strong> Platform availability and performance</li>
                <li><strong>Content Accuracy:</strong> User-generated content accuracy</li>
            </ul>

            <h3 class="uk-h4 f600">10.2 Platform Availability</h3>
            <p>We strive for continuous service but cannot guarantee:</p>
            <ul class="uk-list uk-list-bullet">
                <li>100% uptime or availability</li>
                <li>Error-free operation</li>
                <li>Uninterrupted service</li>
                <li>Compatibility with all devices</li>
            </ul>

            <h3 class="uk-h4 f600">10.3 Third-Party Services</h3>
            <p>We are not responsible for:</p>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Zoom Services:</strong> Video platform performance and policies</li>
                <li><strong>Payment Processors:</strong> Payment gateway issues or policies</li>
                <li><strong>Internet Connectivity:</strong> User's internet service quality</li>
                <li><strong>Device Performance:</strong> User's hardware or software issues</li>
            </ul>

            <h3 class="uk-h4 f600">10.4 Limitation of Liability</h3>
            <p>To the maximum extent permitted by law, AsoolTech's liability is limited to:</p>
            <ul class="uk-list uk-list-bullet">
                <li>The amount paid for the specific service that caused damages</li>
                <li>Direct damages only (no indirect, consequential, or punitive damages)</li>
                <li>Claims made within one year of the incident</li>
            </ul>

            <h3 class="uk-h4 f600">10.5 User Responsibility</h3>
            <p>You are responsible for:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Your own interview performance and outcomes</li>
                <li>Implementing feedback and recommendations</li>
                <li>Technical preparation for sessions</li>
                <li>Professional development decisions</li>
            </ul>

            <div class="uk-alert uk-alert-warning">
                <p><strong>Important:</strong> Some jurisdictions do not allow certain liability limitations. These disclaimers may not apply where prohibited by law.</p>
            </div>
        </div>
    </div> 

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    <div id="termination"<div   class="uk-margin-medium-bottom">
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                11. Account Termination
            </h2>

            <h3 class="uk-h4 f600">11.1 Voluntary Termination</h3>
            <p>You may terminate your account at any time by:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Using the account deletion feature in Settings</li>
                <li>Contacting our support team</li>
                <li>Following account closure procedures</li>
            </ul>

            <h3 class="uk-h4 f600">11.2 Involuntary Termination</h3>
            <p>We may terminate or suspend your account for:</p>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Terms Violations:</strong> Breach of these Terms and Conditions</li>
                <li><strong>Fraudulent Activity:</strong> Payment fraud or false information</li>
                <li><strong>Inappropriate Conduct:</strong> Harassment, abuse, or unprofessional behavior</li>
                <li><strong>Repeated Cancellations:</strong> Pattern of unreliable booking behavior</li>
                <li><strong>Legal Requirements:</strong> Court orders or regulatory demands</li>
            </ul>

            <h3 class="uk-h4 f600">11.3 Effects of Termination</h3>
            <p>Upon account termination:</p>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Immediate:</strong> Access to platform services is revoked</li>
                <li><strong>Data Deletion:</strong> Personal data removed per Privacy Policy</li>
                <li><strong>Pending Sessions:</strong> May be cancelled with appropriate refunds</li>
                <li><strong>Outstanding Payments:</strong> Will be processed according to our policies</li>
            </ul>

            <h3 class="uk-h4 f600">11.4 Trainer Termination</h3>
            <p>Additional provisions for trainer accounts:</p>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Performance Issues:</strong> Consistently poor ratings or feedback</li>
                <li><strong>Professional Standards:</strong> Failure to maintain required qualifications</li>
                <li><strong>Reliability:</strong> Excessive cancellations or no-shows</li>
                <li><strong>Payment Issues:</strong> Problems with earnings withdrawal or tax compliance</li>
            </ul>

            <h3 class="uk-h4 f600">11.5 Post-Termination</h3>
            <p>After termination:</p>
            <ul class="uk-list uk-list-bullet">
                <li>These Terms continue to apply to past transactions</li>
                <li>Outstanding legal obligations remain in effect</li>
                <li>Data retention follows our Privacy Policy</li>
                <li>Re-registration may be restricted</li>
            </ul>
        </div>
    </div> 

    <!-- Governing Law -->
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            <h2 class="uk-card-title uk-text-secondary">
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                12. Governing Law and Dispute Resolution
            </h2>

            <h3 class="uk-h4 f600">12.1 Applicable Law</h3>
            <p>These Terms are governed by:</p>
            <ul class="uk-list uk-list-bullet">
                <li><strong>Jurisdiction:</strong> Laws of the Kingdom of Saudi Arabia</li>
                <li><strong>Language:</strong> Arabic version prevails in case of conflicts</li>
                <li><strong>Courts:</strong> Saudi Arabian courts have exclusive jurisdiction</li>
                <li><strong>Compliance:</strong> All applicable local and international laws</li>
            </ul>

            <h3 class="uk-h4 f600">12.2 Dispute Resolution Process</h3>
            <p>For any disputes, we encourage the following resolution process:</p>
            <ol class="uk-list uk-list-decimal">
                <li><strong>Direct Communication:</strong> Contact our support team first</li>
                <li><strong>Mediation:</strong> Attempt mediated resolution if direct communication fails</li>
                <li><strong>Arbitration:</strong> Binding arbitration before court proceedings</li>
                <li><strong>Legal Action:</strong> Court proceedings as a last resort</li>
            </ol>

            <h3 class="uk-h4 f600">12.3 Class Action Waiver</h3>
            <p>You agree to resolve disputes individually and waive rights to:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Participate in class action lawsuits</li>
                <li>Join collective arbitration proceedings</li>
                <li>Represent others in legal proceedings against us</li>
            </ul>

            <h3 class="uk-h4 f600">12.4 Limitation Period</h3>
            <p>Any claims must be brought within:</p>
            <ul class="uk-list uk-list-bullet">
                <li><strong>General Claims:</strong> One year from when the claim arose</li>
                <li><strong>Payment Disputes:</strong> 90 days from the transaction date</li>
                <li><strong>Account Issues:</strong> 30 days from account termination</li>
            </ul>

            <h3 class="uk-h4 f600">12.5 Emergency Relief</h3>
            <p>Nothing prevents us from seeking:</p>
            <ul class="uk-list uk-list-bullet">
                <li>Injunctive relief for intellectual property violations</li>
                <li>Emergency court orders for platform security</li>
                <li>Immediate action for fraudulent activities</li>
            </ul>
        </div>
    </div> 


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